From time to time I moan about the poor quality of the help which comes with many consumer software and computer products.
So I have been pleased with my good experience this week with the Microsoft Community (reference 1). For a site that must soak up a lot of complaints, queries and problems from around the world, they did very well with my OneNote problem.
A pain that one sometimes has problems with Microsoft products, but this part of their support operation is good.
Reference 1: http://answers.microsoft.com/en-us.
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